FAQs

Build Your Own Sports Photo FAQs

I’ve seen the “Build Your Own Sports Photo” advertised. How can I order?

Head to the How To Guide on our website. You’ll find all the information you need to place your order. If you have specific questions that you can’t find the answer to, simply head to our contacts page and get in touch with us.

Can I use my iPhone or do I need a DSLR camera?

We’re in the photo business so our preference will always be to work with the highest quality files we can. If you have a DSLR, then great! If not, your iPhone is also capable of producing high quality images. Check out our How To Guide for tips on how to maximize your device.

Can I order for more than one child in the same transaction?

We need orders to come through separately so we can link the uploaded images with the correct personal information like name, age group and Club.

Should you wish to place an order for prints or trading cards for multiple children, please contact us prior to placing your order and we can arrange to combine delivery of your products. This means only one postage charge will be applied across all orders.

Can I send through a photo of my child in their favourite AFL team uniform?

This promotion is designed to produce images and artwork for children representing local sporting Clubs and Associations. The AFL has exclusive rights to license for commercial purposes all names, symbols, emblems, designs and colours of the AFL and the competing AFL Clubs who are also Licensees of the AFL. The AFL vigorously enforces all of its commercial options in protecting AFL trademarks and licensees officially in place so no AFL logos or trademarks will be used in our work.

Is there a delivery fee?

Digital files ordered through the Build Your Own Sports Photo promotion will be emailed to the email address provided at checkout. There is no additional cost for the delivery of these files.

For orders that contain additional physical items such as Premium Trading Cards or prints, a flat rate shipping fee of $7.95 will apply. Orders containing physical items will be prompted to enter a shipping address at checkout. Physical items will be sent through Australia Post’s Registered Post Service and customers will receive a tracking number via text message prior to shipping.

Club Photoshoot FAQs

How do we book you for our Club photoshoot?

Simply get in touch with us via email at info@whitelineimages.com.au or call Michelle on 0417 775 015 to enquire about our availability.

How much does it cost to book?

There is no cost to secure our services – we simply rely on sales to your members.

How far in advance do we have to book?

Lots of our Clubs request recurring bookings so it’s common for us to have reservations up to 12 months in advance. Our availability will depend on the size of your Club and the time of year in which you would like to book. The sooner you get in touch, the better chance we have of being able to accommodate you.

Can I order online?

Due to COVID-19 and the limitations many Clubs face with restricted numbers attending sporting events, we have moved to an on online ordering system. We encourage anyone wishing to place an order to do so via our website so we can do our bit in maintaining social distancing requirements at all of our events.

When can I order online?

Online ordering will be available for a period of 5 business days prior to the event and will remain open for 5 days business days after the event. Orders received more than 5 business days after the event will incur an additional $10.00 processing fee as well as a $9.95 postage and handling fee. Late orders will be excluded from the free bulk delivery to the associated Club and will instead be posted out to the nominated address of the purchaser.

Can I still order at the event?

A limited number of order forms will be available on the day through staff at our administration desk. Please note that contactless EFTPOS payments are preferred.

Can I order over the phone?

Orders can be placed with our office by calling 0417 775 015. To avoid additional processing and postage charges, phone orders also need to be placed within 5 business days either side of the event. Credit card payments can be accepted over the phone or an invoice can be issued for a Bank Transfer. Bank Transfers must be received within the ordering window to avoid the additional fees and charges applied to late orders.

I ordered at the event. How do I collect my photos?

We make a single bulk delivery to your Club, usually within 4-5 weeks from the date of the shoot. Club’s will receive order lists for each team so that they can hand out orders. Whether Clubs choose to hand these out at games, training sessions or presentation days is the prerogative of the Club itself so please check with your Team Manager if you are unsure about when yours will be distributed.

What is the delivery time?

Our turnaround times are usually 4-5 weeks from the time of the shoot to delivery to your Club. The Club is then responsible for distributing orders amongst its members. If you are from a large Club that requires multiple shoot dates, delivery will be calculated from the date of the last shoot.

I purchased prints over the phone with you after ordering had closed. How do I get my photos?

Those ordering over the phone outside of the available ordering window will be asked to provide their preferred postal address and your order will be sent to you via Registered Post. Additional fees and charges apply.

Can I purchase an image in digital format?

Individual images are available for purchase in digital format when combined with the purchase of that image as either a 5″x7.5″ or an 8″x12″ print. Digital images will be provided with your order on a White Line Images USB.

Can I buy the team photo in digital format?

Team photos are not for sale in digital format. There are a number of reasons for this including concerns surrounding copyright infringement and privacy. For further information, please contact us directly.

Are the images I buy subject to copyright?

All prints purchased are subject to copyright and are sold strictly for personal or private use only. You cannot resell, copy or republish the prints in any way, without the prior written permission of White Line Images. You are not granted permission to on-sell or on-license any photograph, image, graphics, illustration or other material presented as a print or digital image for commercial gain.