FAQs

Booking a photoshoot

How do we book you for our Club photoshoot?

Simply get in touch with us via email at info@whitelineimages.com.au or call Michelle on 0417 775 015 to enquire about our availability.

How much does it cost to book?

There is no cost to secure our services – we simply rely on sales to your members.

How far in advance do we have to book?

Lots of our Clubs request recurring bookings so it’s common for us to have reservations up to 12 months in advance. Our availability will depend on the size of your Club and the time of year in which you would like to book. The sooner you get in touch, the better chance we have of being able to accommodate you.

Ordering

Can I order online?

Due to COVID-19 and the limitations many Clubs face with restricted numbers attending sporting events, we have recently introduced an on online ordering system. Please check the menu for the Order Online section so we can do our bit in maintaining social distancing requirements at all of our events.

When can I order online?

Online ordering will be available for a period of 5 business days prior to the event and will remain open for 5 days business days after the event. Orders received more than 5 business days after the event will incur an additional $10.00 processing fee as well as a $9.95 postage and handling fee. Late orders will be excluded from the free bulk delivery to the associated Club and will instead be posted out to the nominated address of the purchaser.

Can I still send an order form with my child on the day?

Yes – while we transition to the new online ordering system, we will still be providing all Clubs with the traditional order forms to be sent home to families in case you would prefer this method of ordering. If you chose this method, order forms will need to be returned to our staff at the time of your child’s shoot.

Can I still order at the event?

A limited number of order forms will be available on the day through staff at our administration desk. Please note that contactless EFTPOS payments are preferred.

Can I order over the phone?

Orders can be placed with our office by calling 0417 775 015. To avoid additional processing and postage charges, phone orders also need to be placed within 5 business days either side of the event. Credit card payments can be accepted over the phone or an invoice can be issued for a Bank Transfer. Bank Transfers must be received within the ordering window to avoid the additional fees and charges applied to late orders.

Can I purchase an image in digital format?

Individual images are available for purchase in digital format when combined with the purchase of that image as either a 5″x7.5″ or an 8″x12″ print. Digital images will be provided with your order on a White Line Images USB.

Can I buy the team photo in digital format?

Team photos are not for sale in digital format. There are a number of reasons for this including concerns surrounding copyright infringement and privacy. For further information, please contact us directly.

Are the images I buy subject to copyright?

All prints purchased are subject to copyright and are sold strictly for personal or private use only. You cannot resell, copy or republish the prints in any way, without the prior written permission of White Line Images. You are not granted permission to on-sell or on-license any photograph, image, graphics, illustration or other material presented as a print or digital image for commercial gain.

Delivery

I ordered at the event. How do I get my photos?

We make a single bulk delivery to your Club, usually within 4-5 weeks from the date of the shoot. Club’s will receive order lists for each team so that they can hand out orders. Whether Clubs choose to hand these out at games, training sessions or presentation days is the prerogative of the Club itself so please check with your Team Manager if you are unsure about when yours will be distributed.

What is the delivery time?

Our turnaround times are usually 4-5 weeks from the time of the shoot to delivery to your Club. The Club is then responsible for distributing orders amongst its members. If you are from a large Club that requires multiple shoot dates, delivery will be calculated from the date of the last shoot.

I purchased prints over the phone with you after ordering had closed. How do I get my photos?

Those ordering over the phone outside of the available ordering window will be asked to provide their preferred postal address and your order will be sent to you via Registered Post. Additional fees and charges apply.